Support Centre

Results for FAQs (85)

Are you trying to add a dependent to your plan?   Not all health and dental benefit plans are the same, it's important to check your benefit booklet or check with your human resources department or

What does the term blackout mean? Blackout refers specifically to student plans. Students have the option at the beginning of the school year to decide if they want to opt into or opt out of GSC

We know other insurance companies use both policy and group numbers.  We have good news; we only use one!   We use one number (we call it an identification number)  which includes your dependent

Oops…. Sorry about that, our system had an error. Let’s try and fix it! Please take a screen shot of the error (usually CTRL + Print Screen on your keyboard) and email it over to us at

Need to submit additional documents for an already processed claim? To begin, go to select LOGIN in the top right hand corner. You will need to sign in to Plan Member Online