I am travelling abroad... What should I do if there is a travel advisory? The decision to travel to a specific country is the sole responsibility of the traveler. We cannot guarantee that travel
Effective June 1, 2023, CanAssistance became our new travel assistance partner – and, while there are no changes to travel coverage, ID cards or the travel assistance contact phone number (back of
The rapid expansion of electronic communication has revolutionized the way we work and provide services to you. Information security is fundamental to the way we do business and is the responsibility of every employee. It is specified in our employment agreements and regularly confirmed in writing.
Whether you choose to access our services online, over the telephone, or in person, we follow rigorous security procedures and use state of the art technologies to protect your information and transactions against unauthorized access, disclosure, alteration and misuse.
We design Information Security to protect the information, the information systems and communications that deliver the information from harm resulting from failures of confidentiality, integrity, and availability. The following are key principles considered in our security processes:
While we do our utmost to ensure security and confidentiality, there are steps you can take as well to enhance your security when using the Internet and when conducting business online.
Many Internet sites are secured through encryption. Encryption encodes the information that flows between your computer and our computer systems protecting it from unauthorized interception, viewing and alteration.
The transmission of our web pages on our Internet site that maintain and display your personal information is secured through encryption. In addition, personal information forwarded to us through these web pages is also secure.
Our sites will only allow a minimum of 128-bit encryption. Sites have been fully tested and support the two most recent versions of the following browsers:
We recommend that you use the most up-to-date browser version with all the applicable security patches installed.
Log-on IDs and passwords are used by computer systems and websites to verify your identity. A log-on ID and password allow you to access services and information specific for your private use. Anyone who can access your log-on ID and password can also access your information.
Your log-on ID and password will not be saved and must be re-entered each time you log-on to a secured online service page.
Cookies are used to maintain security during a session, ensuring that each session is unique and authorized between you and our web based systems.
We do NOT use cookies for the following purposes:
When you send us an email or ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and / or reply to your questions, and we will retain your communication and our reply as required under appropriate legal, regulatory and business practices. We will never send you an email asking for passwords and we will not make your email address available to anyone else.
Emails sent or received over the Internet may not be secure and we recommend that you use caution when forwarding email messages to us.
If you have any questions regarding the authenticity or security of an email you have received from us, please do not hesitate to contact us at 1-833-318-2811.
